Our website content, advice and direction regarding our services and products are meant as informational only. This disclaimer states that the information provided does not constitute a medical opinion, that no remedy or information provided should be used without consulting a physician, and other legal considerations. The use of sunless tanning products and services does not protect you from the sun or damage caused by the sun or tanning beds. Please use caution to protect yourself from these sources. Make certain to check with your own doctor before using our products or services if you are concerned or have any medical conditions.
Use of Information:
Our goal is for every customer to be “WOWED” by our customer service. We have a First Impression Coordinator designed and empowered to make this happen. We LOVE to hear from customers. If you have a question, comment or need please reach out to us at firstname.lastname@example.org or call 202-630-1460. We are manning the phone and emails Monday – Friday between 9am-5pm EST. Below is information on our return and exchange policies.
Click for link to Return/Exchange Form
Artists and Customers that receive damaged, leaking or broken items must take a picture of damage and send to email@example.com with their order number and as much detail as possible. Don’t forget to provide us your contact information. Your packages have been insured and we will be happy to put a claim in for you. This process takes on average 2 weeks. Please contact us as soon as possible for us to expedite this process for you. If damage can not be proven, replacement items might not be issued.
Returns & Exchanges
If for any reason you are dissatisfied with your product purchase we are happy to exchange it for something else or return it (this does not include digital goods/courses or membership which are non-refundable).
Please see Policies And Procedures( signed at checkout)
Eligibility: Product must have been purchased through BronzedBerry.com. Product must contain at least 75% full for a refund or exchange. Product must be returned within 30 days of purchase along with client receipt/invoice. Wholesale/Member orders may not be opened or used. Refunds/credits/exchanges only granted to wholesale orders for items that are currently marketable based on purchase price or current sale price of items, whichever is less within 30 days of receiving goods in accordance with the Terms and Conditions e-signed during enrollment.
Digital goods, including membership and courses are non-refundable. Once customer has logged in and viewed any portion of the content, it becomes non-refundable. Membership can be revoked at the discretion of the company for any reason. In such cases customer will contacted with the reason.
In person training for courses purchased online are not eligible for refunds. Customer may request store credit within 15 days of purchase. Customer will receive, in store credit, the price difference between the in-person versus online course only. In person training must be scheduled within 60 days of initial purchase, failure to schedule will not result in a refund. Repurchase may be required for Certification if customer did not schedule their training. Once scheduled customer may request to reschedule a maximum of one time and must give two business days notice. No show or late requests to reschedule result in termination of course/certification and repurchase may be required.
Process: Please include the product, invoice copy and Return/Exhange Form. Returns must be sent to: 509 Westwood Office Park, Fredericksburg VA 22401. Upon receipt client will be contacted within 2 business days. Refunds and exchanges will only sent to customer after BronzedBerry has received returned goods.
Spray Tanning Service Refunds & Complaints
Contact your Tanning Artist directly within 48 hours of your service. Tanning Artist must offer to provide the service again to you at no cost. Client must receive this service again within 3 days of the original appointment. Full refunds are at the discretion of the Tanning Artist. If you are having trouble communicating with your Tanning Artist please contact our First Impressions Coordinator at Info@BronzedBerry.comor call 202.630.1460.
Starter Kit Returns/Refunds
Start Up Kits : Customers have 15 days (based on delivery date recorded by UPS & Post Office tracking) to initiate a return of their unused mobile tanning kit or starter kits for a full refund. If customer has accessed and begun training, $129 (Certification Expense) will be deducted from total amount returned. Shipping will not be refunded and is the responsibility of the Tanning Artist. To initiate a return, email (firstname.lastname@example.org) or call 202.630.1460 and speak to someone directly. Upon speaking to management customer must mail all kit contents back to BronzedBerry (107 Hampton Dr, Fredericksburg VA 22405). Used or opened equipment or solutions are not accepted for returns. Once opened the equipment and solution loose marketability. In accordance with the Terms and Conditions e-signed during enrollment.
Financing provided by BronzedBerry is offered on a limited basis. The agreed upon term is established during purchase. Early cancellation is not an option. A current and up to date credit card is required to be kept in Customers profile at all time. The payments are made through our automated system, if any payment does not process and or is cancelled full payment is due immediately. Non payment is considered a breach of contract and BronzedBerry reserves the right to hire third-party collection companies as well as notify all 3 credit bureaus and IRS of outstanding debt. The kit contents are not considered owned or property of the customer until full payment has been made.
Digital Goods |Refunds
Digital goods, including online courses and memberships are non-refundable. Certification courses that provide a certificate of completion must be completed within 90 days. After 90 days access to course may be terminated and customer may have to repurchase course to continue. Previous work may not be saved and customer may have to start from the beginning. If more time is needed please reach out to email@example.com prior to the 90 day mark with your request. Requests granted on case by case basis.
Digital goods, including online courses and memberships are non-refundable. For recurring payments, automated emails are sent through the system to remind customers of upcoming payment, this is a courtesy and not required. Memberships can be cancelled at anytime by the customer by simply logging into their account, click Subscriptions and then cancel.
All shipped packages have a tracking number and are emailed upon completion of purchase, check spam filter if it did not land in inbox, or, contact firstname.lastname@example.org for a copy. If tracking number indicates delivery has been received. Artists are responsible for contacting local delivery service to inquire with driver where their package is located. If package was never delivered we are happy to file a claim on your behalf. Please provide details and order number so we can put in a claim. Our goal is to resolve this within 2 weeks.